Thank you for shopping. We want you to have a smooth and satisfying shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
Overview
Our return and refund policy is valid for 7 days from the date of delivery.
If 7 days have passed since you received your order, we will not be able to offer a refund or exchange.
Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, unwashed, and in the same condition you received it.
- The product must be returned with original tags, labels, and packaging.
- A valid order ID / invoice / proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Innerwear, lingerie, undergarments, socks
- Customized or personalized products
- Items bought during clearance/sale/discount offer
- Gift cards or digital products
- Items with visible signs of wear, damage, stains, or perfume smell
Return Process
To request a return, email us at khushalkingdomprivatelimited@gmail.com or WhatsApp us at +91 73699 5551 with your order details.
Note: Return shipping charges are to be borne by the customer unless the product is damaged or incorrect.
Exchanges
We only replace products if:
- They are damaged during delivery
- You received a wrong size, color, or item
To request an exchange, contact us at [your email] with product images within 48 hours of delivery.
💰 Refunds
Once we receive and inspect the returned product, we will notify you regarding refund approval.
If approved:
- Refund will be issued to your original payment method / wallet / store credit within 7-10 working days.
- If paid via COD, refund will be processed via UPI / bank transfer only.
🕒 Late or Missing Refunds
If you haven’t received your refund:
- Check your bank/UPI account again
- Contact your bank/payment provider
- If still not resolved, email us at [your email]
🚚 Shipping for Returns
- Return shipping charges are non-refundable
- If a refund is issued, the cost of reverse shipping (if applicable) will be deducted from the refund
- For valuable products, we recommend using a trackable courier service
🎁 Gifts
If the item was marked as a gift at purchase and shipped directly to you, you will receive store credit for the value of the item.